Structured enquiries from patients abroad: the treatment they need, their condition, timeline, budget and contact details — ready for your team to review.
Your team receives structured case information, so you understand the patient's requirement before responding.
An illustrative example, not a real patient.
“My mother has had pain in both knees for three years, worse on stairs. A surgeon at home has suggested a knee replacement.”
Medical reports
Not attached. Infirmy accepts no files, so ask the patient for them.
Contact
Name, confirmed email address and phone, released with the case
Four steps, exactly as the product works today. There is no clinical review at any step.
The patient describes their treatment requirement from their own account, after confirming their email address.
The case is compared with approved hospitals' published profiles — treatment, the patient's region and language — and up to three are offered.
The patient picks which of those hospitals receives the case. Nothing reaches your hospital before that.
The full case opens in your inbox. Your international patient team decides whether and how to respond.
Infirmy is built to give your team enough context to evaluate an enquiry before investing time in follow-up.
Every case answers the same questions. It is not a free-text contact form.
The condition and any history the patient adds, kept with the case.
A case is offered only to hospitals whose published profile lists that treatment.
The patient gave a timeline and a budget band, and chose your hospital by name.
Every case passes these five steps before it reaches your hospital. What we do not check is listed below.
Every case comes from a signed-in account.
The patient confirms their email address with a 6-digit code before posting.
The form will not submit without the treatment area, condition, country, timeline and budget. Cases for under-18s are refused.
Compared with approved hospitals' published profiles: treatment, region and reply language.
The patient picks, by name, who receives the case.
What we do not check: there is no clinical review, no document check and no check of the phone number. Infirmy has no clinical staff, and a case says what the patient wrote.
Plain requirements, so you can tell before applying whether Infirmy fits your hospital.
These requirements are being finalised with our first hospitals. No hospital has been verified yet, and the final list will be published before verification opens.
Apply for early reviewYour registration number, which we check with the issuing authority.
NABH, JCI, or a stated path toward one, confirmed with the accrediting body directly.
State medical council registration for the specialists you would put on a case.
Ability to give patients costs in writing before they travel, with inclusions stated.
One named person accountable for each case, with the languages they work in.
We check the above, and your profile — treatments, city, languages — before it is published.
Infirmy is new and accepting its first hospital applications (October 2026). No hospital has been verified and no patient case has been delivered to a hospital yet. Partner names, case numbers and testimonials will be published only once they exist and can be checked.
Read our privacy policyAnswered from what the product does today, not from what we intend it to do.
Each case comes from a signed-in account whose email address was confirmed with a 6-digit code, and the form will not submit without the treatment area, the condition, the patient's country, a timeline and a budget band. Cases for under-18s are refused. That is all: there is no clinical review, no human triage and no document check. Infirmy has no clinical staff, so a case is what the patient wrote.
Apply to join Infirmy's hospital network. We review every application by hand and will ask if anything is missing.
Apply for early reviewOne form: your hospital, its registration and accreditation, its specialties and one named contact. Applying is free and commits your hospital to nothing. You will create an account first and confirm your email with a 6-digit code.
